Zero Commitment

An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of inserting a physical SIM card, you simply scan a QR code to download your eSIM profile. It connects you to cellular networks just like a traditional SIM, but with the convenience of instant activation and no physical card swapping.

With Citrus Mobile, you top up your account balance (minimum $4) and then use data at wholesale rates per MB. There are no fixed plans, no expiration dates, and no daily fees. You only pay for the data you actually use, and your balance never expires.

The minimum top-up is $4. We also offer bonus credit on larger top-ups: 10% bonus on $10+, 20% bonus on $20+, and 30% bonus on $30+. For example, top up $50 and get $65 in credit.

Most eSIM providers buy data at wholesale rates and mark it up 3-5x before selling to consumers. We pass wholesale rates directly to you. That means you pay the same rates that other eSIM companies pay for their data, without any inflated retail pricing.

If you find a cheaper eSIM rate from any competitor, we'll match it — no questions asked. Just email support@citrusmobile.com with the competitor's pricing, and we'll adjust your rate immediately.

It's simple: 1) Create an account with just your email, 2) Top up your balance (minimum $4), 3) Get your free eSIM by scanning a QR code, and 4) Start using data anywhere in the world. The entire process takes just a few minutes.

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many recent Android devices. iPads, Apple Watches, and some laptops also support eSIM. Check your device settings to see if you have an 'Add Cellular Plan' or 'Add eSIM' option.

After getting your eSIM in your account, you can activate it three ways: 1) Direct Install — tap a button to add it directly to your device, 2) QR Code — scan the QR code in your device's cellular settings, or 3) Manual Entry — enter the SM-DP+ address and activation code manually.

Yes! Most eSIM-compatible devices support dual SIM functionality. You can keep your home SIM active for calls and texts while using the Citrus eSIM for data abroad. This way, you stay reachable on your regular number while enjoying affordable travel data.

Your data usage is checked every 10 minutes and charged at wholesale per-MB rates. You can see your current balance and transaction history in your account dashboard at any time. When your balance gets low, just top up to keep using data.

When your balance reaches zero, your data connection pauses until you top up again. There are no overage charges or surprise bills. Simply add more funds to your account and your data resumes automatically.

No! Your account balance never expires. Top up whenever you want and use it whenever you need — whether that's next week or next year.

Our eSIM provides data-only connectivity. However, you can easily make calls and send messages using apps like WhatsApp, Telegram, Skype, or FaceTime over your data connection. This is often more convenient and cheaper than traditional roaming.

You get the fastest available speeds in each country. Our eSIMs connect to premium local networks, including 5G where available, 4G LTE in most locations, and 3G as backup. Speeds vary by location and network traffic, but you can expect excellent performance for streaming, video calls, and browsing.

Our eSIM works in 200+ countries and territories worldwide. You can check specific country rates on our Rates page. One eSIM covers you everywhere — no need for different SIMs for different countries.

No! eSIM activation is completely free. You only need a minimum $4 balance in your account to get started. After that, you only pay for the data you use.

Unused account balance can be refunded. Contact our support team at support@citrusmobile.com for refund requests — we're always happy to help.

We provide 24/7 customer support via email at support@citrusmobile.com. Our team is quick to respond and can help with everything from setup assistance to troubleshooting connectivity issues.