Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase an eSIM plan, or contact our customer support. This includes:

• Email address and contact information
• Payment information (processed securely through Stripe)
• Device information and IMEI for eSIM activation
• Usage data and connection logs for service optimization

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our eSIM services
• Process transactions and send purchase confirmations
• Send you technical notices and support messages
• Improve our services and develop new features
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With our network partners (DialAnyone) to provide eSIM services
• With Stripe for secure payment processing
• When required by law or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for 3 years after account closure, unless you request earlier deletion.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt out of marketing communications
• Data portability for your account information

7. Cookies and Tracking

We use essential cookies to provide our services and improve your experience. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, though this may affect site functionality.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: