Support Center

We're here to help you with your eSIM needs

Quick Response Guarantee

We pride ourselves on being quick to respond to all support inquiries. Most questions are answered within a few hours during business hours.

Email Support

Get help via email

Contact us at:

support@citrusmobile.com
  • Quick response times
  • Detailed technical assistance
  • Order and billing support

Need Immediate Help?

Contact us right away

For urgent issues or immediate assistance, email us directly and we'll prioritize your request.

Pro Tip:

Include your order number or email address used for purchase to help us assist you faster.

Common Support Topics

eSIM Activation

  • • How to install your eSIM
  • • QR code scanning issues
  • • Manual eSIM setup
  • • Device compatibility

Connectivity & Usage

  • • Network connection problems
  • • Data usage monitoring
  • • Roaming settings
  • • Speed optimization

Orders & Billing

  • • Order status and tracking
  • • Refunds and cancellations
  • • Payment issues
  • • Invoice requests

Account Management

  • • Account verification
  • • Password reset
  • • Purchase history
  • • Profile updates

Ready to Get Help?

Don't hesitate to reach out. We're here to make your eSIM experience smooth and hassle-free.

Email Support Now